KP
Kel P
1 reviews | Active since Jul 2015
13 Jul 2015, 11:24
Why can't I cancel my contract???!!!
I have been trying for 2 MONTHS to cancel one of my MTN contracts to no avail!!!! WTH? I have tried multiple times to call the call centre as per the consultants advice yet when I call MTN are always experiencing high all volumes? I hold for over 30min each time and then the call drops. What kind of service is this? This is absolutely terrible. I am made to pay for something I dont want anymore. What a disgrace!!!
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 11:42Hello AngryMK,
Thank you for your post.
Please accept our apologies for the inconvenience experienced
Kindly note that your term end date is on 2015-09-03. Please find the early termination calculations below:
Handset(I8190):R3258.04/24=R135.75 x 2 = R271.50
Unbilled ***.98
Billed ***
Estimated Total: R1192.48
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced
Kindly note that your term end date is on 2015-09-03. Please find the early termination calculations below:
Handset(I8190):R3258.04/24=R135.75 x 2 = R271.50
Unbilled ***.98
Billed ***
Estimated Total: R1192.48
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***
MTN South Africa's reply28 Jul 2015, 11:42
Official
Hello AngryMK,
Thank you for your post.
Please accept our apologies for the inconvenience experienced
Kindly note that your term end date is on 2015-09-03. Please find the early termination calculations below:
Handset(I8190):R3258.04/24=R135.75 x 2 = R271.50
Unbilled ***.98
Billed ***
Estimated Total: R1192.48
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced
Kindly note that your term end date is on 2015-09-03. Please find the early termination calculations below:
Handset(I8190):R3258.04/24=R135.75 x 2 = R271.50
Unbilled ***.98
Billed ***
Estimated Total: R1192.48
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***