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raylene J

1 reviews | Active since Feb 2016

13 Jun 2016, 15:08

Why bother complaining nothing gets done.

<p>My debit dispute . Yes me again. I requested a copy of my contract . That i received. Guess what the information on there is incorrect.i have been emailing the person that dealt my previous complaint and the person just ignored my emails My debit order amount has changed again. Please can someone from MTN please get up and sort out this grap. TCF is on its way . Lets see how u react when this act comes into play. I WANT TO KNOW WHAT WAS THE AMOUNT I SIGNED FOR WHEN I DID THE UPGRADE. WHY HAS MY DEBIT ORDER AMOUNT CHANGED FOR THE THIRD TIME AND WHEN WAS I INFORMED ABOUT THIS CHANGE AND WHEN DID I AGREE TO THIS. I WANT PROOF THAT I MRS JONES AGREED TO THIS?</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Jun 2016, 09:31
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please can you fax to me the copy of the upgrade done in January 2016 for both lines.

The fax number ********** 317. Once received we will give you feedback. please mark for my attention.

Kind Regards,

Alice van der Merwe

REQ: **********