1 reviews | Active since Feb 2016
Why bother complaining nothing gets done.
<p>Please go back to your records and see when these upgrades were done. U go on a public platform and give such incorrect information. I will be sending Mr Moyce and email again shortly just to tell him what FANTASTIC SERVICE MTN has given me. So much so that it has allowed me to upgrade my phone in 2015 and the again in 2016. WOW. </p> <p>Please get your **** facts in check and sort this **** out.</p>
Thank you for your post
Kindly note that the increase in your handset fee is due to price increase for contract customers that was effective on the 13 May 2015. Please be advised that In accordance with the Consumer Protection Act and MTN’s subscriber agreement terms and conditions notice was given prior to effecting the price changes for all MTN contract subscribers. Be advised that the upgrade on both your numbers was done 20 January 2015, no upgrade was done in 2016.
kindly refer to the link : https://www.mtn.co.za/support/pages/Subscribe-forms.aspx for the terms and conditions. Section 16 Clause 16.1
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post
Kindly note that the increase in your handset fee is due to price increase for contract customers that was effective on the 13 May 2015. Please be advised that In accordance with the Consumer Protection Act and MTN’s subscriber agreement terms and conditions notice was given prior to effecting the price changes for all MTN contract subscribers. Be advised that the upgrade on both your numbers was done 20 January 2015, no upgrade was done in 2016.
kindly refer to the link : https://www.mtn.co.za/support/pages/Subscribe-forms.aspx for the terms and conditions. Section 16 Clause 16.1
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********