Why are you useless!!!!

Went into the branch for transfer of ownership of my number.

Run through process. "Our system is down but we have all we need and will submit. This should take 24 - 48 hours"

I Follow up days later. 'There's an error, please come back into the branch"

Turns out the consultant voided the biometrics which prevented my profile from being created.

Follow up again, "There's an error. This has been logged with the support agent.

Follow up after follow up after follow up and 3 weeks later, nothing has been done! Just 'escalating'.

No apology, no ETA.

I am disgusted in the lack of urgency coming from MTN after taking 400 Hours longer than they are supposed to!!!!