SM
Sine M

1 reviews | Active since Oct 2015

01 Oct 2015, 14:58

Why are you taking our data and airtime!!!!!!

I am sick and tired of MTN taking customers' airtime and data with no explanations instaed we are given the run around and lies as to why this is happening.<br> <br> I called the call centre 3 times! They first accused me of having subscriptions which I DONT! Next call, apparently I made a call and that is what took my airtime yet I DID NOT! I requested the statement to see the call made and the agent said they would email it and they didnt! Lastly they say the manager will call me back within 24 hours and this was last week no call!!! And through all of this they made me wait over 20mins while they \check the system"to make me stall and hopefully hang up!<br> <br> This is absolutely disgusting and I cant believe MTN is not being taken to task for robbing its clients!"""

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Oct 2015, 14:58
Official
Hello SineMkhize89,

Thanks you for your Post

Please accept our apologies for the inconvenience experienced

Our records indicate that the R30 and the 100MB where consumed by internet connection active on your number. Please always ensure that you do not have multiple internet connection running at same time.

On your Samsung handset you can check you active connections on Settings, data usage, below you will see active internet connections actively running
Regards
Nompumelelo
REQ:***