1 reviews | Active since May 2011
Why are you *****ing my money?
In November 2017 I upgraded to My MTNChoice Talk+ S that included a new iPhone 7. However the iPhone 7 was never delivered to me and after a month of waiting I requested that the upgrade be cancelled. Which it was. Now my question is why MTN is still billing me for the upgrade? Isn't that called *****ing? Please rectify the account immediately
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team