EP
Evert P
1 reviews | Active since Mar 2009
22 Dec 2015, 08:44
WHY ARE YOU IGNORING ME .... MTN
Hallo .... MTN .... Good Morning! Its me again... I complained on the 17th here on Hello Peter ... no help or reply, I phoned your departments ... Goodness what a experience ... everyone keeps passing the buck ... mailed customer care on the 18th Ref ***5 no reply ... was promised that Regina a supervisor would get back to me within 48 hours ... nothing .... Why? Why are things going on like this? After the fine MTN got I would think from a business prospective you would want new business or keep your clients ...
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MTN South Africa's replyOfficial
24 Dec 2015, 13:42Hello evertp,
Thank you for your post , we apologise for the late response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
I have check the number 082******* on the system and it show that the migration has already been completed on the 23-12-2015 you should be able to use your contract.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post , we apologise for the late response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
I have check the number 082******* on the system and it show that the migration has already been completed on the 23-12-2015 you should be able to use your contract.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Dec 2015, 13:42
Official
Hello evertp,
Thank you for your post , we apologise for the late response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
I have check the number 082******* on the system and it show that the migration has already been completed on the 23-12-2015 you should be able to use your contract.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post , we apologise for the late response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
I have check the number 082******* on the system and it show that the migration has already been completed on the 23-12-2015 you should be able to use your contract.
Kind Regards
Nompumelelo
REQ:***