KR
Khylie R
1 reviews | Active since Feb 2015
16 Sept 2015, 12:25
Why any I speak to a human being???
For the last week I have been receiving text messages from MTN stating I have an account that is in arrears of 16,379.02.<br> I do not have an account with MTN, I have never opened one nor do I want one. Why am I receiving these messages and why can't I speak to a human being regarding this? Everytime I call it requires contract numbers or I get cut off. This is disgusting customer service! You should be ashamed. What a useless company.
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MTN South Africa's replyOfficial
16 Sept 2015, 14:39Hello khylierobus,
We are truly sorry for the inconvenience caused.
We have now perused your account and see that there is no account registered in your name on our system. We've checked with both your cell-phone number and ID number.
You might need to call the number on the SMS and report that the SMS is being sent to the wrong person.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused.
We have now perused your account and see that there is no account registered in your name on our system. We've checked with both your cell-phone number and ID number.
You might need to call the number on the SMS and report that the SMS is being sent to the wrong person.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply16 Sept 2015, 14:39
Official
Hello khylierobus,
We are truly sorry for the inconvenience caused.
We have now perused your account and see that there is no account registered in your name on our system. We've checked with both your cell-phone number and ID number.
You might need to call the number on the SMS and report that the SMS is being sent to the wrong person.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused.
We have now perused your account and see that there is no account registered in your name on our system. We've checked with both your cell-phone number and ID number.
You might need to call the number on the SMS and report that the SMS is being sent to the wrong person.
Regards
Tim
MTN Complaints Management Team