LD
Lesego D
1 reviews | Active since Jul 2013
11 Apr 2016, 13:31
Why am I still billed????
Hi, on 21 Dec 2015, I cancelled my contract which expired on 18 Dec 2015. Since then I haven't received airtime or data that was part of my subscription but I'm billed monthly. All that happened is a reduction of the rate but what am I paying for??? I've sent my bank a query and your customer service but as usual your customer service is quite.
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MTN South Africa's replyOfficial
12 Apr 2016, 12:01Hello LesegoDibocho,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request for credit of the invoice of the 20 January 2016, credit should reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request for credit of the invoice of the 20 January 2016, credit should reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply12 Apr 2016, 12:01
Official
Hello LesegoDibocho,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request for credit of the invoice of the 20 January 2016, credit should reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request for credit of the invoice of the 20 January 2016, credit should reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***