NC
NEELTJE C
1 reviews | Active since Jul 2011
02 Dec 2015, 09:35
WHY AM I PAYING FOR INTERNET USAGE
Good day,<br> <br> I have a contract with MTN ***. We have bis activated on this contract. Suddenly I am being charged additional for internet usage and no one seems to know why as no one is reverting back to me.<br> <br> If you have BIS activated on your blackberry, you only pay for downloads from youtube etc. not for normal internet usage?<br> It is impossible to speak to consultant as you cannot get through on the line. You receive pathetic replies on e-mails send or they just ignore your complaints. <br> <br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Dec 2015, 18:11Hello KAYLEE23,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the matter have been escalated to our system support for the package discount to be adjusted .
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the matter have been escalated to our system support for the package discount to be adjusted .
warm regards
mike
REQ:***
MTN South Africa's reply03 Dec 2015, 18:11
Official
Hello KAYLEE23,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the matter have been escalated to our system support for the package discount to be adjusted .
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the matter have been escalated to our system support for the package discount to be adjusted .
warm regards
mike
REQ:***