DL
Dawn L
1 reviews | Active since Mar 2010
06 Jul 2015, 09:47
WHY AM I NOT GETTING MY STATEMENTS
Could someone please be so kind as to inform me why I have NOT received an account for the LAST THREE MONTHS. I don't skip payments and pay on time. I am shocked to receive and SMS to say I am in ARREARS when THREE MONTHS AGO I was in credit and I should STILL be in credit. Why am I not getting my statements but you can send me SMS's?????
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MTN South Africa's replyOfficial
17 Jul 2015, 13:33Hello Dawn Lee,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We can confirm that the delivery method for receiving your billing was set to MMS and not e-mail. We've now ensured that your e-mail address is updated on all levels of the account and we've set your delivery method to e-mail, so that you receive it on the e-mail address provided in the post.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We can confirm that the delivery method for receiving your billing was set to MMS and not e-mail. We've now ensured that your e-mail address is updated on all levels of the account and we've set your delivery method to e-mail, so that you receive it on the e-mail address provided in the post.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply17 Jul 2015, 13:33
Official
Hello Dawn Lee,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We can confirm that the delivery method for receiving your billing was set to MMS and not e-mail. We've now ensured that your e-mail address is updated on all levels of the account and we've set your delivery method to e-mail, so that you receive it on the e-mail address provided in the post.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We can confirm that the delivery method for receiving your billing was set to MMS and not e-mail. We've now ensured that your e-mail address is updated on all levels of the account and we've set your delivery method to e-mail, so that you receive it on the e-mail address provided in the post.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team