MR
Mahen R
1 reviews | Active since Nov 2009
29 Mar 2016, 11:02
Why am I billed more than double
Good Day<br> <br> Please explain why my unbilled invoice has so many duplicated transactions. I signed up for a contract for R650.00 per month but my bill is almost R1300. Also nobody mentioned a connection fee.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Mar 2016, 09:32Hello mr2302,
We have now perused the unbilled invoice and see that your prorata charges are listed on the invoice.
Also note that your discounts for the data bundle, SMS bundle and Caller Line Identity service will only be added to the account once the invoice has been finalised. We can also confirm that the connection fee discount will be added to the account once the invoice is finalised.
Kindly note all customers are charged prorata upon activation of the contracts as you are provisioned with a certain amount of airtime, data and SMSes to keep you connected up until your invoice date when you are reprovisioned.
Regards
Tim
MTN Complaints Management Team: REQ:***
We have now perused the unbilled invoice and see that your prorata charges are listed on the invoice.
Also note that your discounts for the data bundle, SMS bundle and Caller Line Identity service will only be added to the account once the invoice has been finalised. We can also confirm that the connection fee discount will be added to the account once the invoice is finalised.
Kindly note all customers are charged prorata upon activation of the contracts as you are provisioned with a certain amount of airtime, data and SMSes to keep you connected up until your invoice date when you are reprovisioned.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply30 Mar 2016, 09:32
Official
Hello mr2302,
We have now perused the unbilled invoice and see that your prorata charges are listed on the invoice.
Also note that your discounts for the data bundle, SMS bundle and Caller Line Identity service will only be added to the account once the invoice has been finalised. We can also confirm that the connection fee discount will be added to the account once the invoice is finalised.
Kindly note all customers are charged prorata upon activation of the contracts as you are provisioned with a certain amount of airtime, data and SMSes to keep you connected up until your invoice date when you are reprovisioned.
Regards
Tim
MTN Complaints Management Team: REQ:***
We have now perused the unbilled invoice and see that your prorata charges are listed on the invoice.
Also note that your discounts for the data bundle, SMS bundle and Caller Line Identity service will only be added to the account once the invoice has been finalised. We can also confirm that the connection fee discount will be added to the account once the invoice is finalised.
Kindly note all customers are charged prorata upon activation of the contracts as you are provisioned with a certain amount of airtime, data and SMSes to keep you connected up until your invoice date when you are reprovisioned.
Regards
Tim
MTN Complaints Management Team: REQ:***