Why am I being charged for MTN datalive?
<p>R1884.99. What is MTN datalive anyway? I see there have been numerous complaints about this and no satisfactory response from MTN. Please sort this out and tell me how much I owe - AND DON'T TELL ME TO WASTE MY TIME BY CALLING 808.</p> <p>When I called 808 the menu didn't give an option to speak to a consultant. I finally figured out that I had to dial 0. The line and background noise was terrible. The consultant's computer gave completely different amounts to my online statement, so I don't trust your accounting.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please advise that the mobile number 083****286 is an open line which will incur additional costs according to the usage. The R1884.99 (including vat) on the invoice dated 2016-12-11 was for extra data usage that was billed when the data bundle was depleted. We have requested for the charges to be validated, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please advise that the mobile number 083****286 is an open line which will incur additional costs according to the usage. The R1884.99 (including vat) on the invoice dated 2016-12-11 was for extra data usage that was billed when the data bundle was depleted. We have requested for the charges to be validated, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
I have 500mb per month and top it up when it runs out. What are these costs for and haw can i prevent them.
I have 500mb per month and top it up when it runs out. What are these costs for and haw can i prevent them.