NN
Ntombifuthi N
1 reviews | Active since Aug 2012
19 Dec 2015, 12:01
Why am I being charged for data when I'm on top up
I always buy prepaid data on my top up contract to supplement the 300MB which runs out faster than anything I've ever seen before, why then does my statement say that I'm being charged an extra R380 for data charges? I opted for a top up contract to avoid such nasty surprises. Why am I being charged?
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MTN South Africa's replyOfficial
24 Dec 2015, 06:52Hello Ntombif,
thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell number in question , I have checked this number 08*****298 according to the system , you didn't set a usage limit, kindly set a usage limit this is not a Top Up contract it's a My MTNChoice 100mins. To set a usage limit kindly call 808 or use a USSD code *141*5#ok option1, option 1, and option 1 again then put the amount that you do not want to exceed please confirm with 808 if it was set up successfully.
Kind Regards
Nompumelelo
REQ:***
thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell number in question , I have checked this number 08*****298 according to the system , you didn't set a usage limit, kindly set a usage limit this is not a Top Up contract it's a My MTNChoice 100mins. To set a usage limit kindly call 808 or use a USSD code *141*5#ok option1, option 1, and option 1 again then put the amount that you do not want to exceed please confirm with 808 if it was set up successfully.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Dec 2015, 06:52
Official
Hello Ntombif,
thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell number in question , I have checked this number 08*****298 according to the system , you didn't set a usage limit, kindly set a usage limit this is not a Top Up contract it's a My MTNChoice 100mins. To set a usage limit kindly call 808 or use a USSD code *141*5#ok option1, option 1, and option 1 again then put the amount that you do not want to exceed please confirm with 808 if it was set up successfully.
Kind Regards
Nompumelelo
REQ:***
thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell number in question , I have checked this number 08*****298 according to the system , you didn't set a usage limit, kindly set a usage limit this is not a Top Up contract it's a My MTNChoice 100mins. To set a usage limit kindly call 808 or use a USSD code *141*5#ok option1, option 1, and option 1 again then put the amount that you do not want to exceed please confirm with 808 if it was set up successfully.
Kind Regards
Nompumelelo
REQ:***