1 reviews | Active since Jun 2016
Why am I being billed for Packet Switched Data Calls
<p>Good day MTN Billing, please urgently advise why I am being billed for Packet Swicthed Data Calls? I have a TopUp contract with MTN...the very reason why I chose the TopUp contract is so that I can pay a fixed rate every month. When my data or any time minutes run out I purchase more recharge vouchers. In the last three months my bill has increased every month. As per the orginal contract I signed, I am suppose to pay R289 per month but this was just out of the blue increased last year to R299 per month without any notice and now it is has gone up to R300 this past month. If I wanted my monthly invoice for my mobile to fluctuate I wouldn't have signed for a TopUp contract. I am not a rich person and cannot afford for my monthly rate to change every month! Perhaps there is a logical explanation for all this and I would be happy to hear it. Thank you and kind regards, Margaret Curlewis</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with cell number or Acc number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with cell number or Acc number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
REQ: **********
Good day Mike, my sincerest apologies for the delayed response. I did not see this reply earlier. My account number is A ********** . Kind regards, Margaret Curlewis
Good day Mike, my sincerest apologies for the delayed response. I did not see this reply earlier. My account number is A ********** . Kind regards, Margaret Curlewis