Why Airtime keeps disappearing????
<p>My mom's airtime keeps disappearing and reappearing the next day, and this has been going on for days now. I called the 808 call centre but I was told its out of their control, and I should call call the Technical call centre (1555). And guess what? The auto voice prompt is defaulted to Zulu, and I'm not Zulu speaking!!! Can someone please attend to this issue, it's really getting out of control and an inconvenience as well. And what worries me even more is that my MOM IS SICK, AND MIGHT NEED TO MAKE AN EMERGENCY CALL. And her network service provider is letting her down. MTN, this is not good you need to pull up your socks!</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request to the Data Support Team to call you back, kindly ensure that the Mobile data is switched off while you wait for the call as to avoid Internet usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request to the Data Support Team to call you back, kindly ensure that the Mobile data is switched off while you wait for the call as to avoid Internet usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,