LL
Lucille L
1 reviews | Active since Jun 2015
02 Sept 2015, 08:12
why
my account is supposed to be R330 per month plus the +- R100 upgrade fee. then my BIS is supposed to be working so that I can use the internet, black berry messenger and whatsup. also i have the my mtn top up that means when my airtime is done i have to top up. how is it possible that my account has been debited with almost R900. if i wanted to have an expensive phone, then id have money grow on my back! i will be going to cell c and i would appreciate my money to be refunded.
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MTN South Africa's replyOfficial
02 Sept 2015, 14:58Hello Lucille Joubert,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have investigated and according to our records, the Subscriber Usage Limit failed. This has been correct and a credit (R370.00) has processed for the data usage over and above the monthly subscription.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have investigated and according to our records, the Subscriber Usage Limit failed. This has been correct and a credit (R370.00) has processed for the data usage over and above the monthly subscription.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 14:58
Official
Hello Lucille Joubert,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have investigated and according to our records, the Subscriber Usage Limit failed. This has been correct and a credit (R370.00) has processed for the data usage over and above the monthly subscription.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have investigated and according to our records, the Subscriber Usage Limit failed. This has been correct and a credit (R370.00) has processed for the data usage over and above the monthly subscription.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,