1 reviews | Active since Jun 2016
whos the *********?
<p>MTN SA who is the *********? 2 faudulent upgrades were done on my numbers, I went through to head office, was assured it had all been cancelled and all would revert back to as it was before the *****. you have still debited my account with the invoices that were supposidly reversed, my account is still incorrect interms of what I should be receiving and when the contract end date is. 6 weeks now I have been trying to sort this out, your customer contact centre is useless, they do not help at all, in fact I have had the phone put down on me at least 3 times today!!!</p> <p> </p> <p>I have been a client for over 17 years! Totally unacceptable service.</p>
Good Day Lindsay Mills,
Thank you for bringing this matter to our attention.
We are terribly sorry for lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit disputing the ********** upgrades and a certified ID copy, in order for our ***** department to investigate and resolve the matter. You may forward the documents to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Good Day Lindsay Mills,
Thank you for bringing this matter to our attention.
We are terribly sorry for lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit disputing the ********** upgrades and a certified ID copy, in order for our ***** department to investigate and resolve the matter. You may forward the documents to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***