IB
IRMARIE B
1 reviews | Active since Jan 2018
16 Jan 2018, 12:26
Wholesale Data Bundle Charges
I dont know why i am being charge again for this Wholesale Data Bundle Charges. i did not even use up or buy any data bundle . i was oversea for 2 weeks and did not even use my mtn sim card . WHY IS A BEING CHARGE FOR THIS . TAKE this off my bill I AM NOT PAYING THIS AGAIN .
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
17 Jan 2018, 22:04Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have logged a disputing query to our billing department ref no:*** to investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply17 Jan 2018, 22:04
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have logged a disputing query to our billing department ref no:*** to investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
IB
IRMARIE B's updateReviewer Update
29 Jan 2018, 11:00Dear Mike Ramaboka
Please can you check why they have not taken this off my account yet .
and if the billing department has dealt with this . Cause i dont want to get a sms saying that i still own mtn money .
thank you
Regards
Irmarie Boardman
********** 921
IB
IRMARIE B's update29 Jan 2018, 11:00
Reviewer Update
Dear Mike Ramaboka
Please can you check why they have not taken this off my account yet .
and if the billing department has dealt with this . Cause i dont want to get a sms saying that i still own mtn money .
thank you
Regards
Irmarie Boardman
********** 921
IB
IRMARIE B's updateReviewer Update
02 Feb 2018, 10:25Dear Mike Ramaboka Please can you check why they have not taken this off my account yet . and if the billing department has dealt with this . Cause i dont want to get a sms saying that i still own mtn money . thank you Regards Irmarie Boardman ********** 921
IB
IRMARIE B's update02 Feb 2018, 10:25
Reviewer Update
Dear Mike Ramaboka Please can you check why they have not taken this off my account yet . and if the billing department has dealt with this . Cause i dont want to get a sms saying that i still own mtn money . thank you Regards Irmarie Boardman ********** 921
IB
IRMARIE B's updateReviewer Update
02 Feb 2018, 10:25NOW This Morning
I get sms to say I must pay my account or you going to cut me off . sort this out right now
IB
IRMARIE B's update02 Feb 2018, 10:25
Reviewer Update
NOW This Morning
I get sms to say I must pay my account or you going to cut me off . sort this out right now