MG
Mariana G
1 reviews | Active since Nov 2012
08 Jul 2015, 12:21
Wholesale Data Bundle Charges
I do not know what to do anymore. I have been phoning and then put on hold or cut off. I have been emailing. This is going now on for 3 months. I can't seem to get any response or answer out of MTN. They add Wholesale Data Bundle charges to my statement every month. I am trying to remove this. I have not requested this or agreed to this charges. It is also something that I don't use. In the mean time they just continue collecting money from me. How do I get my money back? How do I cancel this?
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MTN South Africa's replyOfficial
24 Jul 2015, 11:26Hello wichmann.mariana,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
The Wholesale Data Bundle Charges on your account is for the bundles you've purchased dialing *141*2# OK, without having airtime available. These purchases are added to your monthly invoice and debited at the end of the month.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
The Wholesale Data Bundle Charges on your account is for the bundles you've purchased dialing *141*2# OK, without having airtime available. These purchases are added to your monthly invoice and debited at the end of the month.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply24 Jul 2015, 11:26
Official
Hello wichmann.mariana,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
The Wholesale Data Bundle Charges on your account is for the bundles you've purchased dialing *141*2# OK, without having airtime available. These purchases are added to your monthly invoice and debited at the end of the month.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
The Wholesale Data Bundle Charges on your account is for the bundles you've purchased dialing *141*2# OK, without having airtime available. These purchases are added to your monthly invoice and debited at the end of the month.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,