MG
Mariana G

1 reviews | Active since Nov 2012

24 Jun 2015, 10:46

Wholesale Data Bundle Charges

During February 2015 I signed up for a R99 Data Bundle contract with a cap - meaning that when the cap is reached, you have to wait for the new month before using the bundle again.<br> The Data Bundle is used by my dad and he understands and agreed to the terms.<br> He received a sms offering him a Wholesale Data Bundle which he ignored.<br> Then the Wholesale Data Bundle charges was added to my bill. I have phoned MTN and written emails numerous times to remove this Wholesale Data Bundle option from my account. But instead of doing that, they add more each month. MTN is a bully. They are adding charges to my bill that I have not signed up for, and if I refuse to pay, they blacklist me. Please provide me with the Ombuds contact detail to escalate the issue as I do not receive any feedback from MTN.

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Jun 2015, 09:44
Official
Hello wichmann.mariana,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.

Please note that wholesale data bundle charges are only generated the user purchases bundles using self service, this means that the charges are valid.

Thank you
Wenzile Masina
REQ:***

Best regards,