KS
Kaylene S
1 reviews | Active since Jan 2016
01 Dec 2016, 11:55
Wholesale data bundle charge
<p>I have been billed extra for the past two months and when I checked my statement there is a Wholesale data bundle charge of which should not be there as I have not had a depleted data bundle of which out if rates charges should have been billed to me!!!!</p> <p> </p> <p>If MTN cannot sort this out the matter will get taken further </p>
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MTN South Africa's replyOfficial
06 Dec 2016, 12:21Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you were billed for data bundles purchased on the phone itself via a USSD String without airtime, the charge was billed on the MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply06 Dec 2016, 12:21
Official
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you were billed for data bundles purchased on the phone itself via a USSD String without airtime, the charge was billed on the MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,