1 reviews | Active since Oct 2016
WHO UPGRADED OUR CONTRACTS?
<p>We have been trying to cancel our contract since August 2016. We were told "Please be advised that these numbers are on 36month contracts. It was upgraded in march2016" We are not aware who upgraded the contracts and all we need to know is who did so? Why aren't MTN acknowledging our request or do they know that these are **********ly obtained contracts. I have sent countless emails, followed all instructions and still no luck. We are truly desparate as according to an email I have received this is now with the legal department. THE LEGAL DEPARTMENT AREN'T EVEN COMING BACK TO ME! I am the customer, please can I have some service. </p>
While we appreciate that MTN has responded to my review on this forum, I am still no closer having this issue resolved. I have tried calling, both the "809" no. the legal dept no. ********** as well as the MTN switchboard on ********** , 809 refers me to legal department where I hold on for over half an hour, the direct line to the legal department has been constantly engaged for over a month, and the switchboard wont put you through to any other department except Customer Services, which is a bit of a cheek because MTN certainly don't know a thing about Customer Service. Another month goes by and the account goes up by another month. This is one very unhappy customer, if this is how they treat companies, I can only imagine how they would treat me in my personal capacity. My contract is up for renewal in a month or so, Vodacom here I come!
While we appreciate that MTN has responded to my review on this forum, I am still no closer having this issue resolved. I have tried calling, both the "809" no. the legal dept no. ********** as well as the MTN switchboard on ********** , 809 refers me to legal department where I hold on for over half an hour, the direct line to the legal department has been constantly engaged for over a month, and the switchboard wont put you through to any other department except Customer Services, which is a bit of a cheek because MTN certainly don't know a thing about Customer Service. Another month goes by and the account goes up by another month. This is one very unhappy customer, if this is how they treat companies, I can only imagine how they would treat me in my personal capacity. My contract is up for renewal in a month or so, Vodacom here I come!