JP
Johan P
1 reviews | Active since May 2013
05 Aug 2015, 09:35
Who runs the billing???
I have submitted the following to MTN online - I have had queries for the past two weeks - none have been resolved!!!! After this I am taking my case to ICASA and my lawyer will handle it - so sick and tired of bad service!!!!!<br> Please can you explain what the following means on my Invoice?<br> 01/08/2015 PACKET SWITCHED DATA CALLS 574.10 ????<br> I purchase my data via my bank - what the hell is going on with my account??? Since being switched from Nashua mobile in December I have not once paid the agreed to monthly charges - methinks this is a case for the consumer commission and ICASA!!!!
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MTN South Africa's replyOfficial
21 Aug 2015, 12:45Hello jopret,
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the package is on an open account Anytime 200. Packet switch data charges is when you used the data that you received with the package after this has been used up the account will be billed extra for further internet usage.
The account has been billed R0.99 for out of bundle rates from the 19-7-2015 as per the itemized billing report, this report is not activated on the account and will be send to you by the end of business day the report will reflect the charges after the data and rand value airtime has been used up.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the package is on an open account Anytime 200. Packet switch data charges is when you used the data that you received with the package after this has been used up the account will be billed extra for further internet usage.
The account has been billed R0.99 for out of bundle rates from the 19-7-2015 as per the itemized billing report, this report is not activated on the account and will be send to you by the end of business day the report will reflect the charges after the data and rand value airtime has been used up.
Kind Regards,
Alice van der Merwe
REQ:***
MTN South Africa's reply21 Aug 2015, 12:45
Official
Hello jopret,
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the package is on an open account Anytime 200. Packet switch data charges is when you used the data that you received with the package after this has been used up the account will be billed extra for further internet usage.
The account has been billed R0.99 for out of bundle rates from the 19-7-2015 as per the itemized billing report, this report is not activated on the account and will be send to you by the end of business day the report will reflect the charges after the data and rand value airtime has been used up.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the package is on an open account Anytime 200. Packet switch data charges is when you used the data that you received with the package after this has been used up the account will be billed extra for further internet usage.
The account has been billed R0.99 for out of bundle rates from the 19-7-2015 as per the itemized billing report, this report is not activated on the account and will be send to you by the end of business day the report will reflect the charges after the data and rand value airtime has been used up.
Kind Regards,
Alice van der Merwe
REQ:***