BM
Bronnie M
1 reviews | Active since Jun 2019
27 Jun 2019, 17:03
wheres my feedback???
So..after complaining 11 June (16 days ago) and getting the below reply ALMOST instantly...after 2 more follow ups BY ME, i am STILL awaiting feedback 16 days later!!!!!
MTN South Africa 's reply: 11 Jun 2019, 11:47
Good day Bronnie
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards, Ayanda Mthimkhulu Complaints Management Team
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
28 Jun 2019, 12:42Good day Bronnie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that your account has been credited with R777.42 for the 1GB booster bundle you had not requested for from MTN. This will reflect as a credit on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that your account has been credited with R777.42 for the 1GB booster bundle you had not requested for from MTN. This will reflect as a credit on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply28 Jun 2019, 12:42
Official
Good day Bronnie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that your account has been credited with R777.42 for the 1GB booster bundle you had not requested for from MTN. This will reflect as a credit on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that your account has been credited with R777.42 for the 1GB booster bundle you had not requested for from MTN. This will reflect as a credit on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
BM
Bronnie M's updateReviewer Update
28 Jun 2019, 18:48Thank you Ayanda. Appreciate the call today. Glad this is finally sorted.
BM
Bronnie M's update28 Jun 2019, 18:48
Reviewer Update
Thank you Ayanda. Appreciate the call today. Glad this is finally sorted.