1 reviews | Active since May 2016
Wheres my bundles
I logged a query about my bundles not being activated on my account. I thought something was wrong in december 2017 already when I had to buy data , and could not send an SMS. I thought I would leave it until statement cut of in 10 Jan 2018
My package allows for 100 minutes, 500mb data and 200 SMS's. At statement cut off this month (Januray 2018), I noticed that no data bundle or sms bundle was app****. I called o Saturday to find out why. It was escalated and reference is 1- ********** 0424.
I have received a message that this has been resolved. The 500 mb has been added. but the SMS bundle has not ...
Also last month there was no SMS and Data bundle added that I pay for.
And what about the data I had to BUY (300 mb in December and January ) to cover not being charged out of bundle rates ... this was an extra cost to me.
This also excludes the out of bundle charges i was charged , when there was suppose to be a bundle in place.
Summary:
2 month data bundle not app**** , but paid for by me 2 months no sms bundle, paid for by me. 2 months bundles I had to buy. to cover the data not app****. 2 months out of bundle charges.
and to a mentioned you say it resolved.. then where is my 200 SMS's for this month
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that you do receive the discounts for the SMS 200 and 500MB, the account is not billed for this services.
The 500MB bundles was loaded and allocated to the sim card on a monthly base.
The system reflected that SMS was not allocated to you from November 2017 to January 2017. The account is credited with R17.05 for the SMS charge for the 3 months. The request is sent to the back end support team to investigate why the system did not allocated the service.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that you do receive the discounts for the SMS 200 and 500MB, the account is not billed for this services.
The 500MB bundles was loaded and allocated to the sim card on a monthly base.
The system reflected that SMS was not allocated to you from November 2017 to January 2017. The account is credited with R17.05 for the SMS charge for the 3 months. The request is sent to the back end support team to investigate why the system did not allocated the service.
Kind Regards,
Alice van der Merwe