BP
Billy P
1 reviews | Active since Apr 2010
23 Sept 2019, 15:51
Where the Hell is my data going??
I am on a contract of over R1000 per month, with 4 gig of data. Lately I have noticed that I am going through data pretty quickly, even though I have fiber and WiFi at home and at work. So yesterday afternoon I realized that my data is under a Gig remaining and load 500 meg of data at R70......within 4 minutes, 500 megs of the data was depleted. I switched off mobile data and switched off any updates. I once again switched on mobile data at 14:30 and the remaining 500 meg disappeared. I never downloaded/uploaded a thing....I managed to send a single Whats app without any attachments. MTN inform me that it was because my iPhone was doing updates. That means I consumed 149 meg per minute, on 3G in an area with ***** coverage....I don't think so. So, I have requested proof of this consumption and the answer is that they can only provide this after the 26th billing period...and then it will take another 48 hours. I doubt we will ever get to find out the truth....but, upgrades are around the corner on one of my accounts....it may be time to port.
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MTN South Africa's replyOfficial
30 Sept 2019, 13:35Thank you for your post.
We do apologized for any inconvenienced caused to you.
Apology for the delayed response.
Since we don’t have access to his device, a URL report will need to be requested. It seems as though the dates that he is querying falls on an unbilled invoice. The URL report for the October invoice can only be send to once finalized 29 October 2019. If the usage is not for the unbilled October month you can send the request now to the customer group.
You need to request for a URL report from our billing department once the invoice has closed. Due to POPI Act, the client would need to first give written consent for the report to be requested. Once received, billing will send it directly to him. iPhones definitely do updates in the background and the URL report will show the updates and will have corresponding dates and times of the downloads.With regard to the 3G speed, it’s very possible to download 149MBs in 1 minute. 3G speed is between 22MB and 42MB per second. 149MB can be downloaded in 4 seconds at full speed.
Please sent consent letter to our customer care group for the billing department to assist you with the Usage report: ***
They will require security questions to make sure that you are the account holder and not a third party member, please completed as well to prevent for the emails going back and forward:
· MTN Pin:
· ID Number:
· Postal Address:
· Work Telephone Number:
· Bank Name:
Kind Regards,
Alice van der Merwe
MTN
We do apologized for any inconvenienced caused to you.
Apology for the delayed response.
Since we don’t have access to his device, a URL report will need to be requested. It seems as though the dates that he is querying falls on an unbilled invoice. The URL report for the October invoice can only be send to once finalized 29 October 2019. If the usage is not for the unbilled October month you can send the request now to the customer group.
You need to request for a URL report from our billing department once the invoice has closed. Due to POPI Act, the client would need to first give written consent for the report to be requested. Once received, billing will send it directly to him. iPhones definitely do updates in the background and the URL report will show the updates and will have corresponding dates and times of the downloads.With regard to the 3G speed, it’s very possible to download 149MBs in 1 minute. 3G speed is between 22MB and 42MB per second. 149MB can be downloaded in 4 seconds at full speed.
Please sent consent letter to our customer care group for the billing department to assist you with the Usage report: ***
They will require security questions to make sure that you are the account holder and not a third party member, please completed as well to prevent for the emails going back and forward:
· MTN Pin:
· ID Number:
· Postal Address:
· Work Telephone Number:
· Bank Name:
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply30 Sept 2019, 13:35
Official
Thank you for your post.
We do apologized for any inconvenienced caused to you.
Apology for the delayed response.
Since we don’t have access to his device, a URL report will need to be requested. It seems as though the dates that he is querying falls on an unbilled invoice. The URL report for the October invoice can only be send to once finalized 29 October 2019. If the usage is not for the unbilled October month you can send the request now to the customer group.
You need to request for a URL report from our billing department once the invoice has closed. Due to POPI Act, the client would need to first give written consent for the report to be requested. Once received, billing will send it directly to him. iPhones definitely do updates in the background and the URL report will show the updates and will have corresponding dates and times of the downloads.With regard to the 3G speed, it’s very possible to download 149MBs in 1 minute. 3G speed is between 22MB and 42MB per second. 149MB can be downloaded in 4 seconds at full speed.
Please sent consent letter to our customer care group for the billing department to assist you with the Usage report: ***
They will require security questions to make sure that you are the account holder and not a third party member, please completed as well to prevent for the emails going back and forward:
· MTN Pin:
· ID Number:
· Postal Address:
· Work Telephone Number:
· Bank Name:
Kind Regards,
Alice van der Merwe
MTN
We do apologized for any inconvenienced caused to you.
Apology for the delayed response.
Since we don’t have access to his device, a URL report will need to be requested. It seems as though the dates that he is querying falls on an unbilled invoice. The URL report for the October invoice can only be send to once finalized 29 October 2019. If the usage is not for the unbilled October month you can send the request now to the customer group.
You need to request for a URL report from our billing department once the invoice has closed. Due to POPI Act, the client would need to first give written consent for the report to be requested. Once received, billing will send it directly to him. iPhones definitely do updates in the background and the URL report will show the updates and will have corresponding dates and times of the downloads.With regard to the 3G speed, it’s very possible to download 149MBs in 1 minute. 3G speed is between 22MB and 42MB per second. 149MB can be downloaded in 4 seconds at full speed.
Please sent consent letter to our customer care group for the billing department to assist you with the Usage report: ***
They will require security questions to make sure that you are the account holder and not a third party member, please completed as well to prevent for the emails going back and forward:
· MTN Pin:
· ID Number:
· Postal Address:
· Work Telephone Number:
· Bank Name:
Kind Regards,
Alice van der Merwe
MTN
Best regards,