Where, oh were, art thou customer service?!

<p>Good day,</p> <p> </p> <p>Reference number: ********** 72</p> <p> </p> <p>I have logged a billing query on 23 January and up until today, I haven't received any feedback yet. Based on a promotion that is currently running, I should only have been billed in March however, they've deducted it this month already.</p> <p> </p> <p>Explanation please!</p> <p> </p> <p>Thank you,</p> <p>Juilanau</p> <p> </p>