Where is the technical support, exactly? Who is this MTN 'Champion'? Not in the shop and not on the line...

Item: MTN South Africa
Rating: 1
Author: Piet B

Granted, my request is not a usual run of the mill query - but someone should be able to assist after having me run around from A to B and back to A for two days? What is needed, is information and activation regarding an unrestricted APN for a prepaid SIM card. This is required to enable us to steam a video feed from a handheld rescue camera in case of emergencies or after hour repairs to critical systems that need support from professionals to far to help on site. I fist went to MTN in Rosebank, and was told to phone customer care. As I did not have an MTN sim at the time, I tried phoning sales and having them patch me through for technical support in order to inquire if it would be possible and even worth getting an MTN sim card. They simply said they are unable to assist and that I'd need to phone support from an MTN sim. So I went back to the store in Rosebank again and bought a sim. Phoned support again, and was sent the standard APN setting SMS instructing me to dial *123# (NOT WHAT I NEED) Phoned again, got told there is an issue with activating the APN for me - I need to phone technical support. I was given two numbers. 155 (WHICH IS RIGHT BACK TO THE SERVICE MENU!!!) and ********** (NOT PHONING AGAIN AT MY OWN COST) My place of work is a large building with primarily MTN infrastructure, so it would have been nice if I could provide the client with information and an option to use a sim from the same provider with the system and equipment we provide them with, as their existing MTN infrastructure. At no point was there any clarity as to how, who, why, when and what is needed exactly to activate an unrestricted APN functionality for the prepaid sim purchased, and if it is even possible with MTN prepaid. Alas, it's time to start looking at other options.

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