Where is the service? Where is Mtn Direct?

<p>Firstly I would like to thank Ahmed for his call from retentions department. Got my reference number and was told I got 30 days to get my upgrade from a 'owned store'. My recent experience with the Call centre has been very impressive but I cannot say the same for Mtn Bayside Mall, the staff there look and treat customers like they hate their job, they are unhelpful, very rude and abrupt. They will not make any attempt to get you the phone you want or find out any information for you.</p> <p>They will not help no matter the number of opportunities I present them with. The same could be said for the branches in Canal Walk, and the one on the outside near the garage. Besides the guy at the garage mtn who welcomes you with a smile and assists sincerely, none of the other staff there or at Canal Walk or Bayside Mall offer a slight glimpse of a smile. I am comparing my experience with the branches in and around Fourways and Durban where the service was not just existent but good too.</p> <p>My last resort to get my upgrade after contacting the Call centre was to phone Mtn Direct on ********** 667.</p> <p>So far I have called this number 5 times, first 3 at 10 minutes each then 15 and again for 20 minutes with no answer. Called the Call centre again to be told that they do not pass messages to Mtn Direct and that they do not call back, honestly in this day and age how could this be going on. </p> <p>This is my last chance before I decide on joining Telkom. </p> <p>I need the iPhone 5se 64Gig Space grey in 2 weeks. </p> <p> </p>