Where is the refund into my account

<p>See message below.............</p> <p> </p> <p>Dear Valued Customer,</p> <p>Thank you for taking the time to raise your concerns with MTN.</p> <p>kindly be advised that your number have been migrated to prepaid and credit of R 1,629.97 passed logged it to our banking department for refund it should take within 5 to 7 working days to be processed to your bank account.</p> <p>warm regards</p> <p>mike</p> <p>REQ: ********** Initial</p> <p> </p> <p>Please send me proof of this credit into my bank account.. Its more than amonth later and still nothing</p>