PB
Pieter B

1 reviews | Active since Jun 2015

08 Jun 2015, 15:03

Where is the MTN LEGAL department?

I am busy with an account dispute and was informed by MTN to not pay until the dispute is settled.<br> It has been settled and my account was suspended as it was not paid. This is fine as I have paid the account and it was confirmed that payment has been received. I get transferred to the legal department and I wait on the line for over an hour and nothing. I want to get my account activated again and to lodge a second dispute for November 2014 where R6000 was deducted from my account for an error on MTN side.<br> <br> This is not acceptable and I would recommend that some new legal department is instated as this is causing more issues than solutions.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Jun 2015, 13:41
Official
Hello pieterboshoff14,

Thank you for your post.

Please accept our apologies for any inconvenience caused.

Please be advise that your query has been escalated to the relevant department.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you

Warm Regards
Zelephi
REQ:***