1 reviews | Active since Mar 2017
Where is service at mtn and their insurance company?????
<p>I have never ever received such bad service in my life, I have been with mtn for 5+ years now always insured my devices with them and this time I am paying insurance that can't pay out and the callcentre and mtn store are not willing to help. I lost my phone in October if not November 2016; suspended sim, reported phone ****** and blacklisted phone. I sent through claim and no response in January I did a followup and was told that there was changes in insurance callcentre and they could not locate my claim, warren in the callcentre sent me a new insurance claim form to fill in and supporting docs, I then sent back the filled in forms and sent back to the callcentre and warrens direct mail ,he alsodid not bother responding. I then followed up again in February and was told claim was not logged and needs to be logged again by another callcentre, I called the callcentre and resend spoke to the manager there and she directed my claim to Gugu who then told me claim was declined because I claimed too late which she was talking about claim logged in January so a week ago I was told get a motivational letter from mtn store and I mailed George from the Mtn Mall of Africa as he was always@y go to guy and he asked if I claimed through the store when I told him I rep**** direct he stopped responding .I was not asking for his help for the fourth time I think and he never assisted I guess it was because I claimed direct with the 24hour mobility. How do I get my claim processed at mtn?????????</p>
So I finally received my phone on Monday, the last week of March without the simcard, so the last time I checked I needed to collect it from the store , so I went to the mtn store in Randburg to be told that I cannot get a sim as they dont have them in stock and I need to return the following day, I go back after 2 days and am told that pinnacle was supposed to send through the sim with the phone as they do see on the system that I indeed have simsurance, so I email the same lady that has been assisting with my query since I logged my complaint on Hellopeter and she said the sim is available in store but now that am told f them she needs proof that I have simsurence as it does not reflect on their system. I then went toto the Mtn store at the Boulders and they tol system was offline but they would send it through later on .....So am wondering if im ever gonna get my simcard or do I have to wait for another 4months before I get it? I really have lost love for mtn am just left tolerance.....
So I finally received my phone on Monday, the last week of March without the simcard, so the last time I checked I needed to collect it from the store , so I went to the mtn store in Randburg to be told that I cannot get a sim as they dont have them in stock and I need to return the following day, I go back after 2 days and am told that pinnacle was supposed to send through the sim with the phone as they do see on the system that I indeed have simsurance, so I email the same lady that has been assisting with my query since I logged my complaint on Hellopeter and she said the sim is available in store but now that am told f them she needs proof that I have simsurence as it does not reflect on their system. I then went toto the Mtn store at the Boulders and they tol system was offline but they would send it through later on .....So am wondering if im ever gonna get my simcard or do I have to wait for another 4months before I get it? I really have lost love for mtn am just left tolerance.....