Where is my upgraded order from MTN Direct?

17 October – Upgraded my contract through MTN Direct, to a phone and watch bundle. 20 October – Delivery of incorrect watch. Discussed with MTN Direct who refuse to collect the watch and tell me to return it myself to the Morningside service centre. 21 October – Return the watch to Morningside service centre. 23 October – Provide MTN Direct with return number and told the new watch will be delivered by Friday 27 October. 24 October – Have heard nothing from MTN or courier on new watch. Call MTN Direct and told that I must find out myself whether the watch was collected from Morningside. Call Morningside repeatedly throughout the day, no answer. 25 October – Again call Morningside repeatedly throughout the day, no answer. Eventually drive there and am given a collection number which I provide to MTN Direct. 1 November – After calling MTN Direct EVERY day to follow up, still no new watch.

It is ridiculous that a customer should have to call every day, and not even receive a courtesy update. Likewise, a customer cannot be expected to phone and drive around to locate a phone that MTN is unable to find.

I am now being charged for a phone and watch which I do not have. As this is a breach of contract by MTN I will be cancelling this contract if I have not received these by COB Friday 3 November.

Please URGENTLY assist.