MH
Megan H

1 reviews | Active since Aug 2017

11 Aug 2017, 11:54

Where is my upgrade??

<p>I started the process of my upgrade 3 weeks ago. I've been consistently **** to and ignored - and no one at MTN can be bothered to find out where it is. Absolutely dreadful service!!</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply13 Aug 2017, 10:25
Official

Thank you for your post.

We apologize for any inconvenience incurred.

The complaint has been sent to the MTN Direct supervisors to intervene.

You may contact them on *** to assist you online.

Kind Regards,

Alice van der Merwe

Best regards,

MH
Megan H's update14 Aug 2017, 16:04
Reviewer Update

Apology absolutely pointless - have spoken to MTN Direct many times and they also don't have a clue what is going on.

And now they don't answer at all. Once again, another MTN drone passing the buck without actually getting off their backsides and DOING something. Pathetic