RJ
Rina J
1 reviews | Active since Nov 2018
05 Dec 2018, 16:03
Where is my SIM Card?
The ongoing issue between myself and MTN seems to have no end. After deducting a payment from my bank, my cell service was re-instated by MTN, BUT I still have no SIM card for the Wi-Fi device that was delivered to me, and I continue to pay for a service that I have no access to. In spite of numerous e-mails to MTN, and phone calls with their staff, it seems they are just incapable of delivering a SIM card for the Wi-Fi device.
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MTN South Africa's replyOfficial
06 Dec 2018, 10:31Good day Rina
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, you will visit the MTN store in Parys for a sim swap in order to get the sim card, and we will refund the charge for this service.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, you will visit the MTN store in Parys for a sim swap in order to get the sim card, and we will refund the charge for this service.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply06 Dec 2018, 10:31
Official
Good day Rina
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, you will visit the MTN store in Parys for a sim swap in order to get the sim card, and we will refund the charge for this service.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, you will visit the MTN store in Parys for a sim swap in order to get the sim card, and we will refund the charge for this service.
Warm regards,Mazwi ZumaComplaints Analyst