LvdL
Linda van der Linde
1 reviews | Active since Mar 2009
28 Oct 2015, 22:33
Where is my refund?
I have been billed in error for sms's and data as from June 2015 - Sept 2015. I never received the 200 sms's and 300MB as per agreement. I've logged a call to 808 on 10 Sept about the issue but I haven't received any feedback nor a refund yet. MTN owes me R565.30. But off course you don't worry about keeping loyal clients happy, do you? I have already cancelled 2 contracts since 2014 because of your attitude and the next one is due soon! I have been a loyal client for the last 20 years but not for long anymore!
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MTN South Africa's replyOfficial
29 Oct 2015, 13:11Hello wakey,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Kindly be advised that we have processed a Credit for the Data bundle and the Sms bundle you did not receive from the invoice of the 26 March 2015 to 26 August 2015.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Warm Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Kindly be advised that we have processed a Credit for the Data bundle and the Sms bundle you did not receive from the invoice of the 26 March 2015 to 26 August 2015.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Warm Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply29 Oct 2015, 13:11
Official
Hello wakey,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Kindly be advised that we have processed a Credit for the Data bundle and the Sms bundle you did not receive from the invoice of the 26 March 2015 to 26 August 2015.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Warm Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Kindly be advised that we have processed a Credit for the Data bundle and the Sms bundle you did not receive from the invoice of the 26 March 2015 to 26 August 2015.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Warm Regards
Itumeleng Rakoena
REQ:***