1 reviews | Active since May 2011
Where is my refund?
You have debited my account for an upgrade that was never completed due to the handset not being delivered to me. So why have you debited my account for R729 when it clearly shows on your system that the upgrade was cancelled. Stop *****ing money and refund me NOW
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have engaged with our retentions Department to make contact with you urgently and resolve the problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have engaged with our retentions Department to make contact with you urgently and resolve the problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,