1 reviews | Active since Dec 2017
Where is my Phone?MTN
Store 11 /Mtn store 0321 Store is always full of people waiting to be helped. No books to see witch deals there is. Demo phones only few work. Desks are messy. Gave my phone in after a month and a half the store told me it would be back by courier a week ago. Now no one can tell me where is my phone. Repair center told me the have never received it. Store can not tell me where it is. I want my phone back fixed or not fixed. I will pay my contract up but I will never use MTN again. I have two Telkom contracts it is free Telkom to Telkom and the data lasts longer. I never had a days of problems with them, it was my mistake to try MTN never in my life I will make that mistake again.
Dear valued client,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to mafikeng mall Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear valued client,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to mafikeng mall Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team