1 reviews | Active since Mar 2009
Where is my Phone? MTN Insurance, have you ****** my phone?
<p>Where is my phone??? MTN Insurance, have you ****** my phone, just like you're *****ing my insurance premiums for ZERO performance of your contractual duties?</p> <p> </p> <p>Almost THREE MONTHS and I still don't have a repaired phone back from MTN Insurance, let alone a loan phone to use in the interim, that is supposed to be provided as part of the contract. Each step of the process has been fraught with incompetence (e.g. claim had to be resubmitted no less than FOUR times) and utter disregard for the customer. The customer is left to run after MTN Insurance and beg for them to perform their legal duty! Tens of emails to 'Megan Hope', ********** 'Lavona Sylvester', Vashti O'Neill' and Ruark Jewell', purporting to dealing with my claim, are simply ignored.</p> <p> </p> <p>Then somewhere down the line a Brian tells me the device was previously repaired by an unauthorised dealer and ***** parts used. And that *I* should now run around between your intermediaries collecting and delivering the device. What a joke! Check your records MTN Insurance - this device was supp**** by YOU on my last claim, which also took as long as FOUR MONTHS to resolve. No wonder the screen started lifting in just a few months requiring me to submit yet another claim!</p> <p> </p> <p>#SHAMEFUL #*******</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent to Pinnacle and Monitor to assist and provide feedback on claim status and time frame of resolution. A call back will be done to advise on status of request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent to Pinnacle and Monitor to assist and provide feedback on claim status and time frame of resolution. A call back will be done to advise on status of request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Really MTN??? Please, show some integrity and put some action behind your shallow talk.
Despicable. A week since my post and I still don't have my phone MTN Insurance have ****** back...
#MTN_WeCouldntCareLess
#MTN_WeHaveNoMoralsOrEthics
And this coming from one of the biggest companies on the JSE, milking customers to no end with rip-off charges and not even able to provide a sub-standard service. Get with the program MTN and deliver a level of service expected of a company your size! Small Businesses put you to shame, by a million times!!!
One has to wonder how people do their job there - imagine going to work everyday and doing all you can NOT to help customers...kicking the can down the road...just creating MORE WORK and FRUSTRATION for yourself and the customer - UNFATHOMABLE!
A dire and pitiful reflection of management at MTN. #ZeroCareAndEthicsAsWeGleefullyStuffOurPocketsWithWadsOfCashWhileDroolingAtTheMouth
And don't bother trying to use their website - to submit a claim, as they suggest you do on their call system - it just disappears into a black hole, or for anything else - it's so poorly developed you'll tear your hair out trying to navigate it. And their app - well, it's a mobile app from a mobile company that only works on wifi - go figure! And that's when it works, which is about 20% of the time.
Really MTN??? Please, show some integrity and put some action behind your shallow talk.
Despicable. A week since my post and I still don't have my phone MTN Insurance have ****** back...
#MTN_WeCouldntCareLess
#MTN_WeHaveNoMoralsOrEthics
And this coming from one of the biggest companies on the JSE, milking customers to no end with rip-off charges and not even able to provide a sub-standard service. Get with the program MTN and deliver a level of service expected of a company your size! Small Businesses put you to shame, by a million times!!!
One has to wonder how people do their job there - imagine going to work everyday and doing all you can NOT to help customers...kicking the can down the road...just creating MORE WORK and FRUSTRATION for yourself and the customer - UNFATHOMABLE!
A dire and pitiful reflection of management at MTN. #ZeroCareAndEthicsAsWeGleefullyStuffOurPocketsWithWadsOfCashWhileDroolingAtTheMouth
And don't bother trying to use their website - to submit a claim, as they suggest you do on their call system - it just disappears into a black hole, or for anything else - it's so poorly developed you'll tear your hair out trying to navigate it. And their app - well, it's a mobile app from a mobile company that only works on wifi - go figure! And that's when it works, which is about 20% of the time.
So, Kevin, just where i smy phone????
So, Kevin, just where i smy phone????