Where is my phone and why haven' I heard from MTN?

My claim for my iPhone was put in on the 19 June 2015, I was advised that this whole process would take just about 5-7 working days, I am still sitting without a phone and without my main line.<br> <br> I have complained to MTN on twitter and to their customer care department.(Both direct me to call, when I specifically said I want a consultant to call me)<br> Where I have made it very clear that I need someone to call me to tell me what the status of my insurance claim is?<br> It is well over a month and no one has been willing to contact me, especially since I am now using a prepaid sim which makes it sooo expensive to call your call center, number one, you take hours to answer, number 2 when I do get ahold of someone they just brush me of by telling me that they will escalate the matter.<br> <br> That is not solving the problem!!<br> <br> I need someone to call me as this is disgusting customer service.<br> If I do not have a consultant calling me back, I will simply cancel my contracts and go to Vodacom or Cell C where I am sure my issue would have been sorted by now!!!<br>