TS
Tandy S
1 reviews | Active since Jul 2015
03 Aug 2015, 09:11
Where is my phone
I would love to know where my phone is? It has been a month since I informed MTN that they are the only company that could have swapped out my BB keyboard for a generic keyboard and since then I have heard nothing about having the audio repaired under warranty. Nor do I have my phone. I would love this issue resolved urgently!
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Replies (1)
MTN South Africa's replyOfficial
17 Aug 2015, 11:56Hello Tandy S,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated your complaint directly to the management team within our High Volume Repair Centre. We've requested them to locate your booking and confirm the progress of the repair.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated your complaint directly to the management team within our High Volume Repair Centre. We've requested them to locate your booking and confirm the progress of the repair.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Aug 2015, 11:56
Official
Hello Tandy S,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated your complaint directly to the management team within our High Volume Repair Centre. We've requested them to locate your booking and confirm the progress of the repair.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated your complaint directly to the management team within our High Volume Repair Centre. We've requested them to locate your booking and confirm the progress of the repair.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***