YS
Yvonne S
1 reviews | Active since Apr 2011
22 Jun 2015, 13:06
Where is my phone
<br> <br> I gave my Samsung S4 in for repairs 7 days before my guarantee expired at the Richards Bay branch. This was for a screen repair. I was send a SMS requesting me to payment a amount of R2046.52. There was a cell number with the sms and if you try to phone these people are clueless. The attendant at the Richards Bay is just sending emails to the relevant departments and he also has no answer. This phone was given in just before the strike of if the phoned was delivered late to the repair centre it's not my problem. I need to get my phones asap
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Replies (1)
MTN South Africa's replyOfficial
25 Jun 2015, 11:16Hello vonna,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly give us the IMEI number or the job card number for the handset that was handed in so that we can check the progress on the repairs of your handset.
The repair centre can be contacted at ***. The office hours are 8am -5pm but at the moment the department is not available because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly give us the IMEI number or the job card number for the handset that was handed in so that we can check the progress on the repairs of your handset.
The repair centre can be contacted at ***. The office hours are 8am -5pm but at the moment the department is not available because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply25 Jun 2015, 11:16
Official
Hello vonna,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly give us the IMEI number or the job card number for the handset that was handed in so that we can check the progress on the repairs of your handset.
The repair centre can be contacted at ***. The office hours are 8am -5pm but at the moment the department is not available because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly give us the IMEI number or the job card number for the handset that was handed in so that we can check the progress on the repairs of your handset.
The repair centre can be contacted at ***. The office hours are 8am -5pm but at the moment the department is not available because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***