TB
Tarryn B
1 reviews | Active since Aug 2011
06 Nov 2015, 17:04
Where is my itemised billing?
My phone bill went from R650 per month on average to R2,500 in the month of October, without any change in my behaviour. I have asked for an itemised bill so I can figure out why this happened. I have now asked 3 times for this itemised bill and still haven't received anything. Considering MTN's problems with data disappearing and their well-publicised issues in Nigeria, one would think they'd be working harder on their reputation and keeping their clients happy. Terrible service.
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Replies (1)
MTN South Africa's replyOfficial
07 Nov 2015, 10:15Hello greengirl,
Please accept our apologies for the break down in service and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Regards
REQ:***
Please accept our apologies for the break down in service and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Regards
REQ:***
MTN South Africa's reply07 Nov 2015, 10:15
Official
Hello greengirl,
Please accept our apologies for the break down in service and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Regards
REQ:***
Please accept our apologies for the break down in service and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Regards
REQ:***