1 reviews | Active since Oct 2013
Where is my included minutes?
<p>What happened to all my minutes? I get 100 anytime minutes per month. I barely use it, so there is always minutes being carried over. I also have an open line (with usage limit in place).</p> <p>This morning I tried to make a telephone call, only to hear an automated message indicating that i do not have sufficient minutes to continue with the call. I then checked on *141# which confirmed this. How is this possible???</p> <p>I called 809, spoke to consultant Ronel. She informed me that I've also reached my bill limit... again, how is this possible? She gave me a reference number and said that they'll investigate it. She told me that i can load anytime minutes on this line which i will be billed for next month. So, which means that a) I'm being billed for usage that shouldn't even be there, b) I have to pay extra for minutes that I shouldn't even have to since I should have minutes, and c)I've paid for minutes included in my contract that has dissapeared (incl carry over minutes from last month.</p> <p>Can this please be investigated and give me feedback urgently?</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the inclusive minutes were depleted on 2017-03-10, the invoice for that usage is still unbilled, kindly request for the usage to be validated once the invoice dated 2017-03-26 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the inclusive minutes were depleted on 2017-03-10, the invoice for that usage is still unbilled, kindly request for the usage to be validated once the invoice dated 2017-03-26 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
That's such a ******* response..... Wait to have usage verified! I'm without minutes NOW! Yesterday (17th March at around 13:15) I spoke AGAIN to consultant on 809, asking AGAIN about this issue. The 50 minutes that I was forced to purchase was almost depleted as well. At that time she confirmed that I had 4min30s left, which was confirmed by *141#. Since that time I received 1 missed call as well as 1 INCOMING call. Not one single outgoing call was made. This morning I checked on *141# and AGAIN the minutes are depleted. Something is seriously messed up here. My minutes are disappearing and I AM NOT MAKING CALLS!. What am I supposed to do until then? Load more minutes (and pay again for it) when I'm supposed to have these minutes in the first place? Yesterday I also requested the list of unbilled phonecalls made from this number since the 27th of Feb so that I can see which numbers were called and when. However I am still waiting for it. So far, since the 27th of Feb when my minutes were loaded there has been a usage of all the carried over minutes, my 100 monthly minutes PLUS the extra 50 minutes (extra expense). How is that possible?
Your previous response just informing me that my minutes were depleted on the 10th of March is totally unacceptable since I complained that I'm not even making that many phone calls.
I need for this to be resolved as soon as possible please.
That's such a ******* response..... Wait to have usage verified! I'm without minutes NOW! Yesterday (17th March at around 13:15) I spoke AGAIN to consultant on 809, asking AGAIN about this issue. The 50 minutes that I was forced to purchase was almost depleted as well. At that time she confirmed that I had 4min30s left, which was confirmed by *141#. Since that time I received 1 missed call as well as 1 INCOMING call. Not one single outgoing call was made. This morning I checked on *141# and AGAIN the minutes are depleted. Something is seriously messed up here. My minutes are disappearing and I AM NOT MAKING CALLS!. What am I supposed to do until then? Load more minutes (and pay again for it) when I'm supposed to have these minutes in the first place? Yesterday I also requested the list of unbilled phonecalls made from this number since the 27th of Feb so that I can see which numbers were called and when. However I am still waiting for it. So far, since the 27th of Feb when my minutes were loaded there has been a usage of all the carried over minutes, my 100 monthly minutes PLUS the extra 50 minutes (extra expense). How is that possible?
Your previous response just informing me that my minutes were depleted on the 10th of March is totally unacceptable since I complained that I'm not even making that many phone calls.
I need for this to be resolved as soon as possible please.