JG
Jessica Gyedu-Ababio
1 reviews | Active since May 2018
21 Mar 2019, 20:48
Where is my Data MTN
I keep needing to buy data from mtn on my prepaid number, and almost immediately my data is gone all the time. Even while I'm on wifi and I switch it off. I tried to check what the issue is. This isn't the first time this has happened, and I want an explanation (not some stupid excuse used to blame me, the consumer) and a refund from mtn because their data is expensive.
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Replies (2)
MTN South Africa's replyOfficial
22 Mar 2019, 13:46Good day Jessica Gyedu-Ababio
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. Please advise on the date of the data usage so that we can investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. Please advise on the date of the data usage so that we can investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply22 Mar 2019, 13:46
Official
Good day Jessica Gyedu-Ababio
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. Please advise on the date of the data usage so that we can investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. Please advise on the date of the data usage so that we can investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
JG
Jessica Gyedu-Ababio's updateReviewer Update
22 Mar 2019, 15:15Good day, the 600 mb data was purchased on the 20th March.
JG
Jessica Gyedu-Ababio's update22 Mar 2019, 15:15
Reviewer Update
Good day, the 600 mb data was purchased on the 20th March.