1 reviews | Active since Mar 2009
Where is my data going?
<p>In the past 30days I have bought data that should last me 5months but it doesn't. The last one was 2g that I bought on the 25th of August and only to learn that after 3days only 900mb is left for me to use.</p> <p>I need someone to check this out. Every year around this time I experience the same problem. I always think of moving networks but my loyalty that is lying with mtn seems like it's taken for the blind wasting money. I am running out of solutions with mtn. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your usage for the period of 01 August 2016 to 31 August 2016 was validated. As per system record, there are multiple internet applications running hence the depletion of airtime and data bundles.
Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or ********** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your usage for the period of 01 August 2016 to 31 August 2016 was validated. As per system record, there are multiple internet applications running hence the depletion of airtime and data bundles.
Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or ********** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ: **********
Best regards,
Nompumelelo. In other months, I have been having multiple Internet connections. On top of that, I have been using this phone as a Hotspot but I have never spent as much as a I have in only 2weeks.
If this matter is not resolved, I will really have to port because I can not be having so much data depleted in a week. Today was worse. I had a WiFi connection but only to find that over 500mb has been finished.
Nompumelelo. In other months, I have been having multiple Internet connections. On top of that, I have been using this phone as a Hotspot but I have never spent as much as a I have in only 2weeks.
If this matter is not resolved, I will really have to port because I can not be having so much data depleted in a week. Today was worse. I had a WiFi connection but only to find that over 500mb has been finished.