AJ
Atish J
1 reviews | Active since Aug 2011
09 Jun 2015, 16:30
Where is my data bundle?
Good Afternoon,<br> <br> On the 23rd of April I purchased a 3gb data bundle which came with a 3gb bolt on bundle that was valid for 60 days. I have now been billed R3482 for packet switched data bundles and would like to know why my bolt on bundle was not added on???<br> <br> Please shed some light on the matter as I believe I do not have to pay this amount as I should have received 6gb of data essentially<br> <br> Your call center is also in shambles. I have lost count on the amount of times I have been on hold until I literally get cut off.<br> <br> PLEASE HELP ME<br> <br> Regards,<br> <br> Atish Jogi<br> [Email Removed]
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MTN South Africa's replyOfficial
24 Jun 2015, 10:51Hello AtishJogi,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
The matter has however been escalated to the relevant management team for urgent attention of investigation on your May invoice and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
The matter has however been escalated to the relevant management team for urgent attention of investigation on your May invoice and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply24 Jun 2015, 10:51
Official
Hello AtishJogi,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
The matter has however been escalated to the relevant management team for urgent attention of investigation on your May invoice and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
The matter has however been escalated to the relevant management team for urgent attention of investigation on your May invoice and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,