JS
Jan S
1 reviews | Active since Feb 2012
03 Sept 2015, 14:53
Where is my data and sms's
I recently upgaraded my MTN contract from a \MTN 200"to a \""My choice 100\"" After 5 visits to the local store and two calls to the 808 service"
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MTN South Africa's replyOfficial
16 Sept 2015, 15:27Hello ***jan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have received the subscriber agreement that you have sent us and it shows that the package that you have signed up for its a standard package that only come with 100 minutes its doesn't include 300mb and 200sms's .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have received the subscriber agreement that you have sent us and it shows that the package that you have signed up for its a standard package that only come with 100 minutes its doesn't include 300mb and 200sms's .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
MTN South Africa's reply16 Sept 2015, 15:27
Official
Hello ***jan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have received the subscriber agreement that you have sent us and it shows that the package that you have signed up for its a standard package that only come with 100 minutes its doesn't include 300mb and 200sms's .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have received the subscriber agreement that you have sent us and it shows that the package that you have signed up for its a standard package that only come with 100 minutes its doesn't include 300mb and 200sms's .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***