1 reviews | Active since May 2011
Where is my credit note?
I was charged an amount of R720 for an upgrade that was cancelled. A consultant with the name of Marvin from MTN Direct told me he would request for a credit note. I do not see the credit note on my January 2018 invoice. Where is my credit note?????
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract expired date was 10-1-2018, the January invoice balance was for R260.00. the invoice was credited with R121.00 due to subscription more than the signed contract the balance for the January invoice is R139.00 that will be debited with the credit once reflect.
The credit is not reflecting on the account as yet, I have not informed you that the proses is finalized, I have informed you that the billing department is busy with the request, we cannot log the refund for you if the credit is not reflecting on the account.
I have escalate this now to the billing manger to intervene here.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract expired date was 10-1-2018, the January invoice balance was for R260.00. the invoice was credited with R121.00 due to subscription more than the signed contract the balance for the January invoice is R139.00 that will be debited with the credit once reflect.
The credit is not reflecting on the account as yet, I have not informed you that the proses is finalized, I have informed you that the billing department is busy with the request, we cannot log the refund for you if the credit is not reflecting on the account.
I have escalate this now to the billing manger to intervene here.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,